Frequently Asked Questions
*What is cash back guarentee?
If you are not satisfied with our products, you can return the products. Please mail us on info@visitmasa.com for any type of queries.
How does the delivery process work?
You will be informed when we ship your consignment. You’ll also be provided with all the details about shipping as soon we’ve shipped your orders.
How can I track my orders?
To track your orders, you need to
- Sign in to My Account.
- Click “Orders”.
- Find the status of the order you’ve placed.
OR
- Go to “Menu > Others > Track your Orders“.
What can I do if i want to change the shipping address after placing the order?
You’ll have to let us know your new address via email. It is not possible to change the delivery address, if the particular order is already shipped before receiving your email.
How do I cancel the order, I have placed?
If you need to cancel your order, you should send a Email to info@visitmasa.com before the order dispatches.
What are the Shipping charges for the products?
The shopping cart displays the shipping charges for the products you purchase.
Can I place the order in Cash on Delivery Method?
Sorry, We have no options for cash on delivery method.
How Do I Reach Your Customer Support?
Our customer support is open during business hours on all working days. If you have any queries or need assistance with an order, just ring us at
0091 8903150505 | 0091 9003396662 .
Working Days | Hours
Saturday to Thursday
7:00 am – 12:00 pm | 2:00 pm – 7:00 pm
I Have Some Suggestions With Regards To Your Service. Where Should I Post It?
If you want to write us a suggestion please click here or you can mail us on info@visitmasa.com.